PJSC Aeroflot informs on rules changes of fees refund of the carriers YQ (fuel surcharge) andYR (fee for services of automated reservation systems) in case of voluntary refusal of transportation for tickets issued from 03.09.2015 for non-refundable tariffs of SU (which are non-refundable any time, including the cancellation in advance) and for bonus tickets issued from 03.09.2015 of Aeroflot Bonus programme on X/F/O-classes (except a/b classes with option of bonus upgrade the classes).
The changes were introduced from 01.09.2015 in the reservation system to the category.16 Penalties of applycation of fee rules of SU:
GENERAL RULE - APPLY UNLESS OTHERWISE SPECIFIED
// CANCELLATION PROVISIONS //
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VOLUNTARY REFUND OF UNUSED FEES AND TAXES
PERMITTED EXCEPT FOR TICKETS THAT HAVE NO REFUND
VALUE AT THE MOMENT OF TICKET ISSUE.
IN THIS CASE YQ/YR SURCHARGES ARE ALSO NON-
REFUNDABLE.
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By the combinationsof different types of tariffs and amendments are made to the transportation the rules of refund YQ/YR are defined similarly to the rules for tariffs:
- for local combination (half of RT fares) of non-refundable and refundable tariffs more stringent conditions on refund YQ/YR will be applied to the hole Pricing Unit;
- for combinations end-on of non-refundable and refundable tariffs the rules of fees refund YQ/YR are considered separately for each Pricing Unit;
Company Sirena-travel draws your attention! The calculation of amounts to refund on tariffs and fees of SU is possible onlymanually. Sirena-travel will not accept the claimson surcharge the agents received from the airline. Please consider this information.