On October 1, 2017 in the interval from 8:00 to 10:35am Moscow time, automatic monitoring indicated an abnormal situation in the operation of certain elements of GDS, which resulted in a failure in the functioning of services responsible for the sale of air tickets and additional services in the GDS, as well as unstable work at interactive processing of statuses of electronic coupons at the moment of registration of passengers in DCS "Astra".
In the specified period of time, the Technical Support Service took operational measures to provide an alternative method of registration (using the ETL list of registered passengers).
By 10:35 an abnormal situation was eliminated, all systems and their elements operate in normal mode.
Currently, technical experts of Sirena-Travel are working on an analysis of the reasons that led to the emergence of a non-emergency situation and measures to prevent similar incidents in the future.
We bring our apologize for the inconvenience.