Help and Support

Dear colleagues,

Please note: Support is provided to contractors and cashiers only. Passengers are required to contact the (online) agency where they purchased their tickets.

IT Service Desk:
Tel.: +7 (495) 967-12-87 — 24x7

Helpdesk:
Tel.: +7 (495) 725-09-00 — 24x7
E-mail: helpdesk@sirena-travel.ru
Please provide your contact information, otherwise your email will not be considered.

DCS Astra support:
Tel.: +7 (495) 363-32-66 — 24x7
E-mail: astra@sirena-travel.ru

PSS “Leonardo” support:
Tel.: +7 (495) 363-32-72 – 24x7
E-mail: Leo@sirena-travel.ru

Web solutions support:
Tel.: +7 (495) 363-32-67 — 8:00 - 20:00 (MSK)
E-mail: webhelp@sirena-travel.ru
Please provide your website URL (website ID) and client ID in your request.